19:31, Monday 3rd August 2026
Terms & Conditions
By booking an appointment with Luxe Hair Extensions by Sarah, you agree to the following Terms & Conditions.
1. Consultations
All new hair extension clients must attend a consultation before their fitting appointment. This allows us to assess your hair, discuss your desired result, colour match your extensions and provide an accurate quotation.
2. Booking Fees
A booking fee may be required to secure your appointment. Booking fees are non-refundable but will be deducted from the total cost of your appointment.
3. Cancellations & Rescheduling
Please provide at least 48 hours’ notice if you need to cancel or rearrange your appointment.
Appointments cancelled with less than 48 hours’ notice may result in the loss of your booking fee.
4. No Shows
Clients who fail to attend their appointment without notice will lose any booking fee paid and may not be offered future appointments.
5. Late Arrivals
Please arrive on time.
If you are more than 15 minutes late, your appointment may need to be shortened or rescheduled. In these circumstances your booking fee may be forfeited.
6. Hair Extension Hair
Hair is ordered specifically for each client and cannot be returned once purchased.
The cost of hair is separate from the fitting service unless otherwise stated.
7. Maintenance
To maintain your extensions safely, you must follow the aftercare advice provided.
Maintenance appointments should be booked within the recommended timeframe for your extension method.
Failure to follow aftercare advice may affect the lifespan of your extensions and any guarantee offered.
8. Colour Matching
Every effort is made to achieve the closest possible colour match. Please be aware that colours may appear differently depending on lighting.
9. Chemical Services
Hair extensions should not be coloured, bleached or chemically treated unless advised by Luxe Hair Extensions by Sarah. We cannot accept responsibility for damage caused by chemical treatments carried out elsewhere.
10. Refund Policy
Due to the nature of hair extensions and hygiene regulations, refunds cannot be offered on services or hair that has been fitted.
If you have any concerns with your appointment, please contact us within 7 days so we can assess the issue and, where appropriate, arrange a review appointment.
This does not affect your statutory consumer rights.
11. Photography
Photographs may be taken before and after your appointment for your client record and may be used on social media or our website.
If you do not wish your photographs to be shared, please let us know before your appointment.
12. Health & Medical Conditions
Please inform us of any allergies, scalp conditions, medications or medical conditions that may affect your appointment.
13. Children & Guests
Unless agreed in advance, please attend your appointment alone. This helps create a calm environment and allows us to give you our full attention.
14. Agreement
By booking an appointment with Luxe Hair Extensions by Sarah, you confirm that you have read, understood and agree to these Terms & Conditions.
